Frontline Excellence … the power & reward of service focused communication

Posted on November 16, 2018November 16, 2018Categories Blog, NewsTags , ,

The number one challenge within organisations today, is communication! Communication between management and staff. Communication between staff and customers. Communication between one department and another. Communication between those on the frontline, and those out back. Communication between individual members of staff. The core reason underpinning most miscommunication, is quite simply because very few people have been schooled in what effective communication is, what are its component parts, and how to put those key essentials into action. Here are just a few of … Continue reading “Frontline Excellence … the power & reward of service focused communication”