Horizon Power acknowledges that small businesses and charity groups are the backbone of our regional communities and sustaining and retaining them is essential to ensure we have vibrant communities when we emerge on the other side of the COVID-19 situation.
We have recently contacted many of our local business customers over the past month to see how we can best support them at this challenging and uncertain time. During these conversations it became clear that some small business customers were ineligible for the WA Small Business and Charity Tariff Offset payment due to their consumption being greater than 50MWh per annum, which placed them on an L4 tariff.
We have listened to feedback from our customers and stakeholders regarding this issue and worked with the State Government to ensure small businesses could access this assistance measure.
Today, we welcomed confirmation from the State Government that eligible L4 tariff business customers will now receive the WA Small Business and Charity Tariff Offset payment of $2,500, effective from 1 May 2020.
The payment has been automatically credited into eligible Horizon Power customer accounts and will appear automatically on their next account, so they don’t need to contact us to request it.
We encourage customers to continue monitoring their usage and expenditure during this period through the use of tools such as My Account and the Horizon Power mobile app, which provides hourly and daily usage data and an estimated spend for their next bill.
For other information on how customers can keep connected, visit our “Keeping Connected” page on the Horizon Power website.