The number one challenge within organisations today, is communication! Communication between management and staff. Communication between staff and customers. Communication between one department and another. Communication between those on the frontline, and those out back. Communication between individual members of staff. The…
Many businesses choose to shut down or operate a skeleton staff over between Christmas and the New Year. Reasons include that it is traditionally a quiet trading period or custom and practice to allow staff to recuperate and have a break. Whatever…
In a world where customers are often driven online to find the cheapest option, it can be hard for bricks-and-mortar businesses to feel they have a fair chance to be competitive. Bricks-and-mortar business can be tough – but there’s also some fantastic…
With temperatures in WA quickly heating up, it’s time to take extra care to protect your employees from heat stress and the more serious heat stroke. Heat stress occurs when the body’s fluids are depleted due to increased sweating. This can cause…
A landmark decision handed down last month by the full Federal Court (the Court) has placed the spotlight on casual employment arrangements, calling into question whether many “casuals” are truly casual. The decision has broad implications for businesses that largely engage a…
Unfortunately, drug use in Australia is on the rise. In April this year, the latest National Wastewater Drug Monitoring Program Report (Wastewater Report) was released and identified regional WA as having the highest average consumption for methylamphetamine (also known as “Ice,” “Meth”…
There is little argument from most people in business that customer demand is far greater today than in times past. There is also general agreement that customer demands and expectations will continue to rise over the years ahead. Given that many businesses are struggling…
Q. What is the greatest predictor of business success? A. Customer Experience – how your customers perceive their interactions with your business. It’s a bold claim, yet one that is supported by decades of empirical evidence gleaned from innumerable research studies by the…
There is no greater economic value to any business than their customer service. It has been proven time and time again, happier customers equate to more revenue and healthier profits for business. Recently I visited one of our local popular restaurants for…
Horizon Power was named Digital Utility of the Year at a presentation event in Melbourne recently (19 April), which is fantastic recognition of our transformation from an energy-focused utility to a technology-focused one. The top award, Utility Innovator of the Year, went…
